Service enquiries

Eager to help you.

Do you have any questions about our products? Would you like to know where to buy them? Do you need a spare part or wish to make a complaint? We’re more than happy to help. Are you a retailer? Please click here.

What is it about?

Your request *

Tell us more

Please contact your retailer. If this is a spare part that you purchased in our shop, please fill out the following form.

Article number *

You can find the article number of your grill on the Enders rating plate. Please do not confuse it with the serial number.

Order number

Please provide an existing case number here so we can assign your request as quickly as possible.

Change to the order *

Continue

To process your complaint efficiently and quickly, we ask you to provide some details.

Article number *

You can find the article number of your grill on the Enders rating plate. Please do not confuse it with the serial number.

Purchase date *

Retailer *

Part description and no. *

You can find the part description and number in the user manual.

Upload photos

Supported filetypes: .jpg, .jpeg, .png, .pdf

Upload photos

Supported filetypes: .jpg, .jpeg, .png, .pdf

Upload photos

Supported filetypes: .jpg, .jpeg, .png, .pdf

Upload photos

Supported filetypes: .jpg, .jpeg, .png, .pdf

Please upload, in addition to detail photos of the problem, an overall photo of the affected part and an image of the rating plate.

Detailed description of the issue *

Continue

In our spare parts shop you will find a wide selection of available spare parts. Simply search by the article number of your device to find the right spare part.

Article number *

You can find the article number of your grill on the Enders rating plate. Please do not confuse it with the serial number.

Part description and no. *

You can find the part description and number in the user manual.

Upload photos

Supported filetypes: .jpg, .jpeg, .png, .pdf

Upload photos

Supported filetypes: .jpg, .jpeg, .png, .pdf

Upload photos

Supported filetypes: .jpg, .jpeg, .png, .pdf

Upload photos

Supported filetypes: .jpg, .jpeg, .png, .pdf

Please upload, in addition to detail photos of the problem, an overall photo of the affected part and an image of the rating plate.

Your follow-up question about your complaint *

Continue

Detailed information about our products as well as matching accessories can be found on our website. Simply enter the article number in the search field on enders-germany.com to get comprehensive information about the devices. If you cannot find what you are looking for, feel free to send us a message.

Article number *

You can find the article number of your grill on the Enders rating plate. Please do not confuse it with the serial number.

Message *

Continue

Enders products are available both in brick-and-mortar stores and online. Use our retailer search to conveniently find dealers near you. Unfortunately, we cannot guarantee the availability of individual items on site; please contact the retailer directly for exact information.

Here you can quickly and easily send us your question.

Message *

Continue

Enter your details

Email *

First name *

Last name *

We need your address to send you your spare parts.

Address *

Postal code *

City *

Phone number

Email *

First name *

Last name *

We need your address to send you your spare parts.

Address *

Postal code *

City *

Phone number

Email *

First name *

Last name *

We need your address to send you your spare parts.

Address *

Postal code *

City *

Phone number

Email *

First name *

Last name *

Email *

First name *

Last name *

Email *

First name *

Last name *

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